Does Summit Hydraulics offer a Warranty on their products?

Unless otherwise specified, Summit Hydraulics warrants all valves manufactured by Summit Hydraulics for a period of one (1) year and all Quick Couplers for a period of (180) days from the date of purchase against operational failure solely to the extent caused by defective materials or workmanship, provided that: (a) such failure occurs during use of the Product in conformance with the Product Specifications provided by Summit Hydraulics, and (b) there has been no disassembly, damage during shipment, abuse, misuse, misapplication, maintenance, alteration, or improper installation or maintenance or repair of the Product. Warranty coverage is conditioned upon Customer: (a) advising Summit Hydraulics in writing of the warranty claim, within fifteen (15) days of the alleged operational failure, (b) obtaining from Summit Hydraulics warranty personnel an RGA and location for return of the Product, (c) complying with all applicable procedures and instructions from Summit Hydraulics regarding the return of Product, (d) providing to Summit Hydraulics a complete written report of the circumstances of the claimed operational failure of the Product, and (e) providing Summit Hydraulics a reasonable time to inspect the Product and investigate the claim.

 

Summit Hydraulics’ only obligation under this Limited Warranty shall be as follows: If Summit Hydraulics determines, in its sole judgment, that an operational failure has occurred in a Product manufactured by Summit Hydraulics, that the Product was being used properly, and that such operational failure was caused solely by defective materials or workmanship, Summit Hydraulics will, at its sole option, either refund the price paid by Customer for the Product, or replace the Product or part and pay shipping charges incurred as a result thereof for the lowest round-trip transportation charges from Summit Hydraulics’ Customer’s location to a designated Summit Hydraulics location for return. An inspection fee, plus shipping and handling, will apply to all returns that do not result from an operational failure, as determined by Summit Hydraulics.

 

Summit Hydraulics does not cover any 3rd-party costs, labor, or services to troubleshoot or install our product. During regular business hours, we have a trained technical support team to assist customers before, during and after install.