We guarantee that our products are of the highest quality and we stand by them.
If you’re not satisfied with one of our products during the first 60 days after the purchased date, for any reason, we’ll refund your money – including shipping.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
There are certain situations where only partial refunds are granted:
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 60 days after delivery
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?
We have high standards when it comes to packaging your order however mistakes do happen. Please accept our apologies if you have received an incorrect item. We strive for customer satisfaction so we will resolve your issue as soon as we can with the absolute minimal inconvenience.
Please contact us HERE and we will have the correct item sent to you.
WHAT SHOULD I DO IF MY ITEM IS DAMAGED?
Although we take great care to prevent any damage to your goods during transit it is possible that problems may occur. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
You can contact us HERE. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve the issue.
HOW DO I REPORT A PRODUCT FAILURE?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products extremely seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact us HERE. Please provide details of the issue and if you would like to send a picture, please send it to firstname.lastname@example.org.
HOW DO I START A RETURN?
Please contact us to start your return by clicking HERE.
We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a return authorization number and all the necessary information to arrange the return.
Please package the item securely to ensure the items are not damaged in transit. We cannot offer a full refund if we receive items back that have been damaged due to insufficient packaging or are missing from the box.
You will need to obtain a proof of postage with a tracking number when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund in the rare event that your item is lost in transit.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please ensure that you send your item back to us using a delivery service that insures you for the value of the items.
WILL YOU REFUND MY SHIPPING COSTS TO RETURN AN ITEM?
We are more than happy to refund shipping costs to return an item where the return is required due to our error. For instance:
– If we sent you the wrong item
– If the item is damaged or faulty
We will not refund postage costs to return items which are unwanted or no longer needed. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the items.