We guarantee that our products are of the highest quality and we stand by them. If you are not satisfied with your purchase, we offer a return policy to ensure that you have a hassle-free experience.
By submitting a return request, you agree to our return policy, which includes a 20% restocking fee for returns made after 30 days of receipt. Please note that the product must be in its original packaging and unused condition.
If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Customers are kindly requested to ensure that items are returned in their original condition as received. Any items received in a condition other than their original state may be subject to up to a 20% restocking fee or may be declined for return, with the associated shipping expenses borne by the customer, at the discretion of our team.
We will not grant partial refunds for kits when only certain components are needed.
There are certain situations where only partial refunds are granted:
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
WILL YOU REFUND MY SHIPPING COSTS TO RETURN AN ITEM?
We are more than happy to refund shipping costs to return an item where the return is required due to our error. For instance:
– If we sent you the wrong item
– If the item is damaged or faulty
We will not refund postage costs to return items which are unwanted or no longer needed. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the items.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?
We have high standards when it comes to packaging your order however mistakes do happen. Please accept our apologies if you have received an incorrect item. We strive for customer satisfaction so we will resolve your issue as soon as we can with the absolute minimal inconvenience.
Please contact us HERE and we will have the correct item sent to you.
WHAT SHOULD I DO IF MY ITEM IS DAMAGED?
Although we take great care to prevent any damage to your goods during transit it is possible that problems may occur. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
You can contact us HERE. Please attach any pictures you have of the damage to the message. Pictures MUST be included to file a warranty shipping damage claim. A member of our team will review the details and offer the best resolution to resolve the issue.
HOW DO I REPORT A PRODUCT FAILURE?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products extremely seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact us HERE. Please provide details of the issue and if you would like to send a picture, please send it to email@example.com.
HOW DO I START A RETURN?
Please contact us to start your return by clicking HERE.
We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a return authorization number and all the necessary information to arrange the return.
Summit Hydraulics will issue a Return Materials Authorization (RMA) number. The RMA will be valid for 30 days from the date of issue. Returned parts will not be accepted for credit after the RMA expiration date.
Please package the item securely to ensure the items are not damaged in transit. We cannot offer a full refund if we receive items back that have been damaged due to insufficient packaging or are missing from the box.
You will need to obtain a proof of postage with a tracking number when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund in the rare event that your item is lost in transit.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please ensure that you send your item back to us using a delivery service that insures you for the value of the items.
In addition, for certain products, such as hydraulic kits, we require that the product be fully disassembled for shipment, just as you received the product. This is to ensure that the product is properly packaged and protected during shipping. Please refer to assembly instructions provided with your product to do this accurately.
We strive to provide exceptional service and quality products to our customers. However, please note that we cannot accept returns for items that show signs of use, damage, or alteration.
Upon receiving a return, if there are any concerns, we will reach out, and hold the product for a period of 15 days from the date of receipt. During this period, the customer may request the product to be sent back to them. After the 15-day holding period, if we do not receive a request for the product to be returned, it will be disposed of.
WILL UPGRADED SHIPPING COSTS BE REFUNDED IF I RETURN AN ITEM?
No, we will not refund shipping costs you paid to have your item shipped to you sooner if you decide to return the item. This includes items that were requested to be shipped via Next Day Air, 2nd Day Air, and all International Orders.